JOIN PRECORO TEAM AS

Customer Success Manager

We are looking for a Customer Success Manager who will build strong relationships with clients, confidently lead onboarding projects, and drive long-term success and growth for our B2B customers. 

What you’ll do (responsibilities)

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  1. Onboarding & Implementation:
    • Collaborate with the Implementation Team on onboarding projects to ensure a smooth start.
  2. Customer Engagement & Success:
    • Take ownership of customer accounts, focusing on retention and growth.
    • Proactively drive adoption and maximize value for clients.
    • Act as the main point of contact for customer inquiries, feedback, and issue resolution.
    • Monitor account health, identify risks, and implement retention strategies.
  3. Collaboration & Feedback:
    • Translate customer feedback into clear, actionable insights for the Product Team.
    • Collaborate cross-functionally with Sales, QA, and other teams to ensure a seamless and consistent customer experience.
    • Advocate for the customer’s voice within the company to influence product and process improvements.
    • Participate in internal discussions and initiatives aimed at enhancing customer satisfaction.
  4. Revenue Growth:
    • Work on revenue expansion by ensuring renewals and identifying upsell opportunities.

What we look for (requirements)

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  • Proactive approach and ownership mindset, with the ability to take initiative and drive results.
  • Strong communication and problem-solving skills, with a focus on clarity and resolution.
  • Empathy combined with structure, balancing a people-first attitude with goal orientation.
  • High motivation, whether driven by impact, compensation, or professional growth.
  • Strong expansion mindset—proactively driving renewals, identifying growth opportunities, and actively pursuing upsell and cross-sell potential.
  • Comfort with challenges, viewing them as opportunities for learning and improvement.
  • Ability to balance proactive and reactive approaches—effectively addressing immediate needs while anticipating future opportunities.

Hiring Process

Join a team that values trust, transparency, and open communication. We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

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Our hiring is quick and straightforward:

1. Recruiter interview
2. Test task
3. Interview with Hiring Manager