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Customer Onboarding Manager

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments. 

What you’ll do (responsibilities)

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Manage Client Relationships:

  • Guide accounts from point of sale to full product adoption.
  • Conduct discovery sessions to identify goals, expectations, and challenges.
  • Build trust and maintain open communication with stakeholders.

Lead Client Onboarding Projects:

  • Create tailored onboarding workflows and ensure timely go-lives.
  • Coordinate tasks, timelines, and deliverables with internal teams and clients.
  • Assist with initial setup and post-implementation changes.
  • Deliver product training via webinars, workshops, or one-on-one sessions.
  • Develop user-friendly materials: guides, FAQs, videos, and more.
  • Enable clients to leverage key platform features independently.

Collaborate and Innovate:

  • Partner with Sales, QA, and Customer Success teams for seamless transitions.
  • Translate customer feedback into actionable product improvements.
  • Monitor data and metrics to refine processes and deliver superior experiences.

What we look for (requirements)

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  • Empathy, enthusiasm, and a customer-first mindset.
  • Strong communication skills and ability to explain complex concepts simply.
  • Proven ability to build trust and foster collaboration with teams and clients.
  • Analytical skills to research, structure, and present information effectively.
  • Hands-on experience with Excel or Google Sheets to work with metrics and data.
  • Problem-solving mindset and curiosity to learn and grow.
  • Training, presentation, and project management experience.

Hiring Process

Join a team that values trust, transparency, and open communication. We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

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Our hiring is quick and straightforward:

1. Recruiter interview (30–45 minutes)
2. Test task
3. Interview with Hiring Manager (1 hour)